Story of Our Home Health Agency

Touched by an Angel, Inc. is a licensed home health care agency based in Palmer, MA providing a variety of services to individuals living in the surrounding communities.

Helena StephensHelena Stephens founded Touched By An Angel, Inc., a home health agency in 2013, after spending over 20 years of providing hands on care in nursing facilities and for home health care agencies. Born in Portugal, Helena came to the U.S. at the age of 17 and started working as a CNA two years later. Over the years, Helena grew in her role as a CNA and had the ability to train other aides. She also had the opportunity to work in different capacities in the healthcare field by becoming an Assistant Activities Director and worked in Medical Records at local nursing facilities. However, her first love was always providing direct care to elders.

Helena spent her youth watching and helping her mother care for her grandmother, who stayed with them for three years until her death. Coming from a culture that believes that family should care for their elders, Helena always wanted her clients to have the same care that her grandmother had. So, she returned to being a CNA and worked for a home health care agency. There her first client was Polly and for seven years Helena cared for Polly seven days a week. Over the years, the relationship grew from just being caregiver and client to Polly becoming a grandmother figure in Helena’s life. Polly wanted others to experience the kind of quality care that she received and called Helena her angel on earth. She encouraged Helena to pursue her dream of opening her own agency. As a tribute to Polly, Helena named her agency Touched By An Angel, Inc.

Our Mission

We pride ourselves on our personal approach to individualized care. Our goal is to support individuals in their own homes, with the utmost integrity.

Our experienced staff follows the highest standards of excellence to establish and maintain an individualized plan of care. We enable personal choice, with professional support and guidance.

Touched By An Angel, Inc. is committed to our clients’ well-being, both physically and emotionally.

Most importantly we believe that each person is a unique individual and we pride ourselves on caring for them as if they were our own family.

Get in Touch

As we grow, we continue to add new towns. To know if we can serve you in your town, contact us today!

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